Welcome to the Terms of Use: for www.kvijmart.com/ www.kvijmart.in / Kvij Shopping Mart  (Founded with proudly VIJETA SINGH CHOHAN) !

We’re here to ensure your experience on our platform is smooth sailing, so let’s dive into the nitty-gritty details:

1. Introduction: This digital document is in accordance with the Information Technology Act, 2000, and its various amendments. It’s generated electronically, so no need for signatures, physical or digital.
2. Platform Ownership: kvjmart Internet Private Limited is the proud owner of this platform. We’re registered under the Companies Act, 1956, with our headoffice 156, Mohammadpur Rohi, India.
3. Your Agreement: By using our platform, you’re entering into a contract with www.kvijmart.com/ www.kvijmart.in / Kvij Shopping Mart (Founded with proudly VIJETA SINGH CHOHAN) Internet Private Limited, bound by these Terms of Use and associated policies.
4. Membership Eligibility: Only those who can form legally binding contracts under the Indian Contract Act, 1872, are eligible to use our platform. Minors under 18 may use it with parental consent.
5. Account Responsibility: Your account details are your responsibility. Keep them confidential and up to date. We’re not liable for any misuse if you don’t update your information.
6. Communication: We’ll be in touch through electronic records. By using our platform, you agree to receive communications from us via email or other electronic means.
7. Transactions: Our platform connects buyers and sellers. We’re not directly involved in the transactions, but we provide the space for them to occur.
8. Product Specifics: We don’t control the specifics of products or services offered by sellers. It’s up to you to verify and judge the quality and authenticity of what you’re buying.
9. Tax Invoices: Some products may be eligible for business purchases, allowing you to avail GST input tax credit. Ensure your details are accurate for seamless processing.
10. Charges: We may charge a nominal fee for using our platform. Changes to fees will be communicated and become effective immediately.

Your use of Kvijmart is subject to these terms, so please read them carefully. If you have any questions, don’t hesitate to reach out. Happy shopping!

Guidelines for Platform Usage

Your engagement with the Platform must adhere strictly to the following principles:

1. Content Standards: You are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating, or sharing any content that:
   • Belongs to another individual without proper authorization.
   • Is grossly harmful, harassing, defamatory, obscene, pornographic, or otherwise unlawful.
   • Misleads or is patently offensive to the online community.
   • Harasses or promotes harassment of others.
   • Promotes illegal activities or infringes upon third-party rights.
   • Encourages unauthorized access or commercial activities without prior consent.
   • Solicits gambling or interferes with the enjoyment of others on the Platform.
2. Prohibited Activities: You must refrain from engaging in activities such as:
   • Using automated tools to access or monitor the Platform.
   • Attempting unauthorized access or hacking.
   • Testing vulnerabilities or breaching security measures.
   • Impersonating others or manipulating identifiers.
   • Utilizing the Platform for unlawful purposes or solicitation.
3. Compliance: You are obligated to comply with all relevant laws and regulations, including intellectual property rights and information technology regulations.
4. Data Usage: By providing information, you grant us the right to use it in accordance with our Terms of Use and Privacy Policy.
5. Product Information: You are responsible for ensuring the accuracy of any information provided about products or services.
6. Communication: Soliciting other users for commercial purposes or transmitting unsolicited messages is prohibited.
7. Liability: We are not responsible for the actions or content posted by users, but we reserve the right to remove any violating content.
8. Privacy: We are not liable for any unauthorized use of personal information shared on the Platform.
9. Voice Command Feature: Your use of this feature entails consent to collection, storage, and use of voice data as per our Privacy Policy.
10. Translation Features: Translations are provided for convenience, and we disclaim any liability for errors or inaccuracies. English versions prevail in case of conflict.

By using the Platform, you agree to abide by these guidelines and accept our terms and conditions.

Terms & Conditions:

The Kvijmart Foundation, a Section 8 company registered under the Companies Act 2013, facilitates donations to NGOs and similar charitable organizations operating within selected thematic areas. For more information, please visit www.www.kvijmart.com/ www.kvijmart.in / Kvij Shopping Mart  (Founded with proudly VIJETA SINGH CHOHAN).

Once a donation is made, it cannot be refunded, and no certificate under section 80G of the Income Tax Act, 1961, will be issued.

By proceeding to donate, you confirm that the donation is not from any foreign source as defined under the Foreign Contribution (Regulation) Act, 2010.

The Kvijmart Foundation bears no liability and assumes no responsibility for any actions or inactions of the NGOs or charitable organizations.

By donating, you waive any claims or rights of action against Kvijmart Group entities arising from the transaction.

Donations are collected on behalf of the Kvijmart Foundation and disbursed accordingly. Kvijmart Internet Pvt Ltd disclaims liability for the Kvijmart Foundation’s actions.

Personal Identifiable Information, including name and phone number, may be shared with the Kvijmart Foundation.

Content Disclaimer:

All content on the Platform, including text, graphics, and user-generated content, is third-party-generated, and Kvijmart acts as an intermediary.

Without express written consent, no part of the Platform or content may be reproduced or distributed.

Information on products and services is provided for personal, non-commercial use only, and may not be modified or posted elsewhere without permission.

Users are responsible for any content they post, granting Kvijmart rights to use such content for promotional purposes.

Viewer discretion is advised, as some content may not be suitable for all audiences, including children.

Privacy:

Protection of user privacy is paramount. Personal Information is stored and processed securely.

Personal information may be shared with corporate entities and affiliates for marketing purposes unless explicitly opted out.

Disclosure of personal information to third parties may occur to comply with legal obligations or facilitate marketing activities.

Kvijmart and affiliates may share or sell personal information in the event of a merger or acquisition.

Disclaimer of Warranties and Liability:

The Platform, materials, products, and services are provided on an “as is” and “as available” basis without warranties, express or implied.

Kvijmart is not liable for any consequences arising from the use of the Platform or its contents.

Viewer discretion is advised for certain content, and some products may be governed by state laws.

Services:

Payment:

Kvijmart assumes no liability for any loss or damage resulting from payment issues, including authorization or transaction errors.

Transactions are processed in Indian Rupees, and refunds are conditional and subject to policy compliance.

Buyers enter into legally binding contracts with sellers for product purchases.

Payment facilities provided are for facilitating transactions, and Kvijmart does not guarantee product/service quality or completion of transactions.

Compliance with Laws:

Customers making purchases equal to or above INR 2,00,000 must upload a scanned copy of their PAN card within 4 days.

Buyers and sellers must comply with all applicable laws, including foreign exchange regulations and taxation laws.

Buyer’s Arrangement with Issuing Bank:

Payment instruments are processed using credit card gateways or bank infrastructure, governed by agreements between buyers and issuing banks.

Kvijmart is committed to promoting diversity, inclusion, and equity while safeguarding the rights of all individuals, including our delivery partners, from any form of discrimination. We prohibit discrimination against delivery partners based on various grounds such as race, religion, caste, disability, and more. We reserve the right to restrict access to our platform if any user behaves disrespectfully or unlawfully towards our delivery partners.

Kvijmart’s Replacement Guarantee aims to support buyers who may have been deceived by sellers on our platform. The replacement policy duration varies depending on the product category and seller. If a defect is found in a product upon delivery or within the applicable return policy period, buyers can request a replacement subject to certain conditions.

For clothing and footwear, qualified sellers accept exchanges within 15 days under specific conditions. However, certain items like ‘Made to order’ jewelry, innerwear, and socks are not eligible for returns. Damaged or defective products in the lifestyle category are covered by the 15 Day Replacement Guarantee.

Kvijmart reserves the right to take legal action against any user suspected of filing false claims or providing misleading information. We also reserve the right to suspend or block users engaged in fraudulent activities.

Exchange Offers:

By participating in the exchange, users confirm ownership of the product and agree that it is genuine and free from any encumbrances. Users are responsible for erasing all data from the device before exchanging it. Personal information provided during the exchange program may be processed for validation purposes.

Digital Content: Kvijmart Video:

Kvijmart Video offers users access to various audio and video content, both live and on-demand, provided by Kvijmart or third-party content providers. Users are granted limited access to the platform and its services, subject to acceptance of the terms and conditions.

Users must be 18 years of age to access the services, and parental discretion is advised for minors due to potentially unsuitable content. The content may be offered for free or under specific terms communicated to users.

The platform hosts Kvijmart Originals as well as third-party content. Kvijmart does not own or control third-party content and assumes no responsibility for its accuracy or quality. Users are advised that characters and events depicted in Kvijmart Originals are fictitious.

Kvijmart may terminate accounts or restrict access to the platform for violations of the terms or inappropriate conduct. Users are responsible for their use of the platform, and Kvijmart disclaims any liability for loss or damage arising from content viewing.

Users must comply with applicable laws and guidelines while using the platform. Kvijmart may update the terms periodically, and continued use implies acceptance of the revised terms.

These terms constitute the entire agreement between users and Kvijmart regarding platform usage. Indemnity clauses and limitations of liability apply to protect Kvijmart from claims or actions arising from user breaches or misconduct.

In case of any trademark infringement concerns, users can contact Kvijmart for resolution.

Product Description

At Kvijmart, we strive to provide accurate and reliable product descriptions and content on our platform. However, please note that we do not guarantee that the information provided is always error-free, complete, or current. We assume no liability for any inaccuracies or omissions in the product descriptions or other content.

Limitation of Liability

Kvijmart shall not be held liable for any special, incidental, indirect, or consequential damages arising from the use of our platform or these terms of use, even if the user has been informed in advance of the possibility of such damages.

Contact Us

For any questions, comments, or inquiries regarding our platform, please reach out over mail contact@kvijmart.in

Grievance Officer

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer’s contact details are provided below:

Name: Mr. Vikram Kumar

Designation: Senior Manager

Address: 156, Mohammadpur Rohi, India.

Email: grievance.help@kvijmart.in

Time: Mon – Sat (9:00 – 18:00)

Customer Support

If you need assistance with your orders or have any queries or complaints, you can contact our customer support team by clicking here, selecting your order, and choosing the ‘Need Help’ option.

Policies

Profanity Policy

We prohibit the use of racist, hateful, sexual, or obscene language in any public area of our platform. This policy extends to text within listings, seller pages, and all other areas of the site. Users are encouraged to report any violations of this policy.

Replacement Guarantee

Our Replacement Guarantee is designed to assist buyers who have been defrauded by sellers on our platform. If any defect is found in the product within the specified days from the date of delivery, buyers can request a replacement from the seller.

Returns Policy

Our Returns Policy allows buyers to return items purchased from the platform under certain conditions, such as defects, damages during shipping, missing products, or wrong items sent by the seller.

Replacement

Buyers can request a replacement if they are not satisfied with the item due to reasons like damage during shipping, defects, missing items, or wrong items shipped.

Disputes (Resolutions) Policy

We have a Dispute Resolution process in place to resolve disagreements between buyers and sellers. Disputes can arise due to issues like wrong items received, items not as described, damaged products, missing parts, and more.

Buyer Protection Program

Our Buyer Protection Program covers buyers who are unable to resolve disputes with sellers satisfactorily. Buyers can file a dispute within a certain period from the date of delivery of the product.

Email Abuse & Threat Policy

We investigate and take action on certain types of unwanted emails that violate our policies, including threats of bodily harm, misuse of our system, spam, and offers to buy or sell outside of our platform.

Other Businesses

We do not take responsibility for the actions, products, content, and services of third-party platforms linked to our platform.

Kvijmart Infringement Verification (FIV) – Reporting Listing Violations

We have a process in place for reporting listings that infringe intellectual property rights. Intellectual property owners can report potentially infringing products or listings through our Kvijmart Infringement Verification process.

Contacting the Seller

Buyers can contact sellers directly through the seller-related information available on product listing pages or reach out to customer support for assistance.